If you’re moving to Ras Al Khaimah, sorting utilities is a top priority. The Ras Al Khaimah Electricity and Water Authority, now Etihad Water and Electricity (formerly FEWA), handles all utility services in the emirate. Whether you’re a tenant or property owner, this guide helps you understand the system, get connected, and manage your bills easily ensuring a smooth start in your new home.
Ras Al Khaimah Electricity and Water Authority
The ras al khaimah electricity and water authority is now operated under the umbrella of Etihad Water and Electricity (EtihadWE). This federal entity took over from the previous FEWA services in Ras Al Khaimah, Umm Al Quwain, Ajman, and Fujairah. The rebranding hasn’t changed much in terms of day-to-day services, but it has introduced more streamlined systems and digital solutions for residents.
EtihadWE is responsible for supplying electricity and potable water to all residential, commercial, and industrial properties across the emirate. From meter installation to ongoing consumption billing, this is the authority you’ll be dealing with as a utility customer in Ras Al Khaimah.
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EtihadWE / FEWA Services in RAK
Whether you’re purchasing a new apartment or leasing a villa, you’ll be dealing with EtihadWE for utility connections. The authority provides a range of essential services such as:
- Electricity and water supply connections
- Meter installations and upgrades
- Bill generation and payment services
- Maintenance and emergency repairs
- Customer service support for disputes and queries
One of the most convenient upgrades under the EtihadWE system is its user-friendly online platform, allowing residents to handle almost everything digitally, from applying for a connection to paying monthly bills.
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Applying for New Utility Connections in RAK
If you’re investing in properties for sale in Ras Al Khaimah, setting up utilities will be a key part of your move-in process. To apply for a new utility connection through EtihadWE, you’ll need to prepare a few documents:
- Title deed or lease agreement
- Emirates ID
- Valid trade licence (for commercial properties)
- Completed application form (available online or at customer service centres)
After submitting your documents either online via the EtihadWE website or in person, you can typically expect the installation process to take around 3 to 5 working days, depending on the type of property.
EtihadWE, operating as the Ras Al Khaimah Electricity and Water Authority, also provides temporary connections for construction or renovation projects, which can later be converted into permanent connections.
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Customer Service Centres in Ras Al Khaimah
Although EtihadWE encourages online service usage, several customer service centres across Ras Al Khaimah are open for those who prefer in-person interaction or have more complex queries.
Key locations include:
- EtihadWE Main Office – Al Dhait
- Customer Service Centre – Al Nakheel
- Service Kiosks at select government buildings and shopping centres
These centres offer full support for bill issues, new connection applications, meter complaints, and more. Staff are generally multilingual and trained to guide residents through every step.
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Understanding and Paying Your Utility Bill
Once connected with the Ras Al Khaimah Electricity and Water Authority, you’ll begin receiving monthly electricity and water bills based on consumption. These are calculated using smart meters that measure actual usage, ensuring fair billing.
Here’s how you can manage and pay your bills:
- Online via the EtihadWE portal – quick, secure, and available 24/7
- Mobile app, ideal for those who want to monitor consumption on the go
- In-person at EtihadWE centres or authorised banks and kiosks
- Autopay setup via most local banks
Your bill includes separate charges for electricity and water, a fixed monthly service fee, and VAT. You’ll also find consumption details and due dates clearly displayed.
Monitoring your bill can help you spot trends in your usage and make smarter energy decisions. And if you’re thinking of investing in eco-friendly properties for sale in Ras Al Khaimah, you may benefit from newer buildings designed with energy efficiency in mind.
FAQ
How can I view and pay my FEWA Ras Al Khaimah bill?
You can view and pay your bill through the EtihadWE online portal, mobile app, or at physical payment centres across Ras Al Khaimah, all managed by the Ras Al Khaimah Electricity and Water Authority. You’ll need your account number, which is usually listed on your tenancy contract or previous bills.
Is FEWA now EtihadWE, and are the services the same?
Yes, FEWA was rebranded as Etihad Water and Electricity. The services remain largely the same, but with improved digital accessibility and streamlined processes for users in Ras Al Khaimah.
What are the service charges for a new utility connection?
Service charges depend on the size and type of property. For residential units, expect connection fees to start from around AED 1,000, not including deposits or meter installation costs. The latest fee structure can be found directly on the EtihadWE website.
Can I apply for an electricity connection as a tenant?
Yes, tenants can apply for utility connections in Ras Al Khaimah, provided they have a valid tenancy contract and Emirates ID. Some landlords may also complete the application on your behalf and include utility costs in the rent.
